Giving Feedback That Actually Improves Performance
Discipline 3: Communication — Lesson 12 of 12
Lecturer: Priya Ansell
A message received is not always the message sent. This session covers focusing feedback on one specific observable action, delivering it as close to the moment as possible, and checking it actually landed by asking what the person heard.
The three rules
1. Focus on one specific action.
2. Deliver it close to the moment.
3. Check the feedback landed.
*The full breakdown — citations, the lecturer's own story, and the discipline's quiz bank — is part of the Spy Academy programme.*